Introduction
At towrite.ai ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered academic writing assistance service.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and email address when you create an account or subscribe to our services
- Payment information when you subscribe to our services
- Academic content and documents you upload or create using our platform
- Communication data when you contact our support team
Usage Information
We automatically collect certain information about your use of our service:
- Device information (IP address, browser type, operating system)
- Usage patterns and interaction data with our AI tools
- Performance metrics and error logs
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
- Providing and improving our AI writing assistance services
- Training and enhancing our AI models (in anonymized form)
- Processing payments and managing subscriptions
- Communicating with you about our services and updates
- Ensuring security and preventing fraud
- Complying with legal obligations
Data Security and Academic Content
We understand the sensitive nature of academic work and implement robust security measures:
- End-to-end encryption for all academic content
- Secure cloud storage with industry-standard protection
- Limited access to your content only for service provision
- No sharing of your academic work with third parties
- Regular security audits and compliance reviews
Data Sharing and Disclosure
We do not sell your personal or academic information. We may share data only in the following circumstances:
- With trusted service providers who assist in operating our platform (under strict confidentiality agreements)
- To comply with legal obligations or respond to lawful requests by public authorities
- To protect the rights, property, or safety of towrite.ai, our users, or others
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Academic documents can be deleted at any time from within your workspace, and we honor deletion requests promptly.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete data
- Request deletion of your information (subject to legal obligations)
- Restrict or object to certain processing activities
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us using the information below. We will respond to all requests within a reasonable timeframe.
International Data Transfers
Your information may be transferred to and maintained on servers located outside of your country, where data protection laws may differ. We ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your data when it is transferred internationally.
Children's Privacy
Our service is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do, we will revise the "Last updated" date at the top of this page and provide notice of significant changes through the service or via email.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out.